Privacy Policy

01Information We Collect

When you interact with our website or contact our team, we may collect the following information:

• Name and job title (if provided).
• Business email address.
• Phone number and/or WhatsApp contact.
• Company name, country/region, and other business details you choose to share.
• Inquiry details related to bag making machines, such as bag type, film material, production requirements, quotations, technical documents, or after-sales support.
• Technical data such as IP address, browser type, device information, and pages visited (via cookies or analytics tools, if enabled).

We only collect information that is necessary to respond to your request or improve our service.

02How We Use Your Information

We may use your information for the following purposes:

• To respond to inquiries, provide quotations, and recommend machine configurations matched to your bag specifications, film material, and output requirements.
• To send requested documents such as catalogs, operator manuals, spare parts lists, and schematics.
• To provide technical support, installation and commissioning guidance, and after-sales service.
• To improve our website content, usability, and performance.
• To comply with applicable legal obligations and protect against fraud or misuse.

We do not sell, rent, or trade your personal information to third parties.

03Legal Basis (When Applicable)

Depending on your location and applicable laws, we process information based on one or more of the following legal bases:

• Legitimate interests: responding to business inquiries and providing B2B customer support.
• Consent: where you choose to submit information via forms or opt in to receive materials.
• Contract necessity: preparing quotations or supporting orders and service obligations.
• Legal obligations: compliance with applicable laws and regulations.

04Communication

If you submit a form or contact us by email or WhatsApp, we will use the details you provide to communicate with you. Communications may include product information, technical clarification, documentation delivery, quotations, and service support.

You may request that we stop contacting you at any time by replying to our message or emailing us.

05Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve user experience and understand how the site is used. Cookies may help us:

• Remember basic preferences (where applicable).
• Analyze website traffic and page performance.
• Improve content relevance and site navigation.

You can manage cookies through your browser settings. Disabling cookies may affect certain website functions.

06Third-Party Services and External Links

Our website may link to or integrate third-party services such as YouTube or WhatsApp. These services operate under their own privacy policies. We encourage you to review their policies when using those platforms.

07Data Sharing

We may share limited information only when necessary to operate our business, for example:

• With service providers who support website hosting, email delivery, or IT services (under confidentiality obligations).
• With logistics or support partners when required to fulfill a legitimate service request (e.g., spare parts delivery), where applicable.
• When required by law, regulation, or lawful requests by authorities.

08Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including responding to inquiries, providing support, and meeting legal or accounting requirements. Retention periods may vary depending on the nature of the information and the purpose for which it is processed.

09Data Security

We use reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

10Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information, or to object to certain processing. To make a request, please contact us using the details below. We will respond within a reasonable time.

11Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

12Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: